Rachel Moon Sews LLC
 

Custom Sewing Policies & Process

last updated 08/14/2026
 

Thank you for choosing Rachel Moon Sews for your custom garment project. Custom sewing is a collaborative process that takes time, care, and thoughtful decision-making. These policies are designed to help create a smooth experience by setting clear expectations around timelines, materials, communication, and the custom design process.

 

Custom Sewing Timelines

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Every custom project is unique and requires time for planning, sourcing materials, construction, fittings, adjustments, and finishing.

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Project timelines are estimated based on:

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• The complexity of the garment

• The amount of design development needed

• Material availability

• The current studio schedule

• The number of fittings and adjustments required

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Because custom garments are created individually and require dedicated studio time, Rachel Moon Sews does not offer expedited or rush custom orders.

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Projects are scheduled according to studio availability, and completion dates must be agreed upon before work begins.

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If a client requests a significantly earlier completion date after a project has already started, Rachel Moon Sews may determine that the adjusted timeline is not feasible.

 

In this situation, the client remains responsible for payment for:

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• Completed labor

• Materials purchased for the project

• Any additional expenses already incurred

 

Materials, Fabric & Notions

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Custom projects often require unique fabrics, buttons, closures, trims, embellishments, or other specialty materials.

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The quoted project price covers labor only unless otherwise specified. Fabric, notions, and other materials are billed separately.

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If Rachel Moon Sews purchases materials on your behalf:

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• You will be invoiced separately for the cost of materials.

• A $20 sourcing fee will be charged for each shopping occasion dedicated to finding fabric, notions, buttons, trims, or other project materials.

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A shopping occasion includes in-person shopping, appointments, online sourcing, or dedicated time spent searching for materials.

 

Choosing Buttons, Trims & Decorative Elements

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Decorative details are an important part of a custom garment, and Rachel Moon Sews will make thoughtful selections based on your design preferences and project needs.

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If you request alternatives for buttons, trims, embellishments, or other decorative elements, Rachel Moon Sews will make up to two additional sourcing attempts.

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If, after two attempts, the available options do not meet your preferences, you may purchase your preferred materials independently.

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Client-selected materials must be provided in a timely manner and must be appropriate for the project. Delays caused by client-provided materials may affect the completion timeline.

 

Design Changes & Additional Requests

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Custom garments develop through collaboration. Reasonable adjustments and conversations are expected throughout the process.

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Changes that significantly alter the original project scope may require:

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• Additional labor charges

• Additional material costs

• Timeline adjustments

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Examples include:

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• Changing the design after construction has begun

• Adding new features or details

• Changing materials after purchases have been made

• Requesting additional fittings or revisions beyond what was originally planned

 

Fit, Wearability & Handmade Variation

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Custom garments are made to fit a person, not a factory standard. Rachel Moon Sews strives to create garments that are comfortable, functional, flattering, and aligned with your vision.

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Because handmade garments are created through an individualized process:

• Minor variations are a natural part of handmade work.

• Perfect symmetry or identical replication of factory-produced garments cannot always be guaranteed.

• Fit can be influenced by posture, movement, undergarments, footwear, and personal comfort preferences.

• Some design choices may require balancing appearance, comfort, structure, durability, and wearability.

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The goal of every custom project is to create a beautiful, functional garment that feels right for the person wearing it.

 

Communication & Approvals

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Custom projects require timely communication between Rachel Moon Sews and the client.

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Clients are expected to respond within 5 business days to requests regarding:

• Design decisions

• Material approvals

• Fittings

• Measurements

• Project questions

• Other time-sensitive information

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If communication is delayed, the project may need to be paused and rescheduled based on studio availability.